If you and your organization are wondering...
"Has a complete customer service program using DiSCÆ been developed?"


Professional Service Works!Æ Customer Service Program

This skill-building program uses DiSCÆ Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers. Through video examples, individual exercises and small group activities, this complete 15-hour program is structured in five, 3-hour modules that cover the following key areas

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	Identifying and understanding your own DiSCÆ behavior using the Personal Profile SystemÆ 2800 Series.
	Understanding and adapting to the customer's behavior.
	Increasing professionalism through better attitudes, technical skills and teamwork.
	Managing special service situations and problems.
	Negotiating conflicts.

Professional Service Works!Æ Trainer's Package:
Includes:

	One Facilitator's Manual with complete scripts for each module
	One set of overhead transparency masters
	One video of skill-building vignettes
	One Participant's Manual.

Professional Service Works!Æ Participant's Manual:
Includes one Personal Profile System

For more information, please email Anne@Learning-Exchange.com or call us.